Terms of Service.

       

These Terms of Service ("Terms") govern your use of santorisystems.com (the "Website"), operated by Santori ("Santori," "we," "us," or "our"). Please read them carefully.

       

1. Acceptance of these Terms

       

By accessing or using the Website, submitting a form, or communicating with us through the Website, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Website. If you use the Website on behalf of a business, you confirm that you have authority to accept these Terms for that business.

       

2. About Santori and our services

       

Santori is a business automation and systems company. We design, build, and set up systems for small businesses, which may include missed-call text-back, lead capture and follow-up, CRM and pipeline setup, appointment booking and reminders, review requests, workflow automation, and custom integrations and AI-assisted processes. Descriptions of services on the Website are general and may change at any time. Not every service is available to every business.

       

3. The Website is informational

       

Content on the Website is provided for general information only. It is not professional, legal, financial, or technical advice for your specific situation. Any description of what a system can do or is designed to do is not a promise of any particular result. We make no guarantees about leads, sales, revenue, bookings, reviews, response times, or any other outcome.

       

4. Client engagements are governed by separate agreements

       

Submitting a form, booking a discovery call, or speaking with us does not create a client relationship or obligate either of us to anything. Any services we provide are governed by a separate written agreement between Santori and the client. That agreement, not these Terms or the Website, sets out the scope of work, fees, payment terms, timelines, responsibilities, and any other terms that apply. If these Terms conflict with a signed client agreement, the client agreement controls for those services.

       

5. Text messaging program

       

If you opt in to text messages from Santori, or if you call us and we reply by text to a call we could not answer, you may receive text messages about your inquiry, your discovery call, and our related services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, and HELP for help. Consent to receive text messages is not a condition of purchase. Mobile carriers are not liable for delayed or undelivered messages. We do not sell or share your mobile number or text messaging opt-in data with third parties for their marketing purposes. See Section 3 of our Privacy Policy for full details.

       

6. Acceptable use

       

You agree not to:

       

• Use the Website for any unlawful, fraudulent, or harmful purpose.
• Submit false or misleading information, impersonate any person or business, or submit someone else's contact information without their permission.
• Send spam, unsolicited messages, or malicious code through the Website or our forms.
• Attempt to gain unauthorized access to the Website, our systems, or any related accounts or networks.
• Interfere with or disrupt the Website, including by overloading it or by using bots, scrapers, or other automated tools to access or copy it without our written permission.
• Copy, modify, or reverse engineer any part of the Website, except as permitted by law.

       

We may suspend or block access to the Website for anyone who violates these Terms.

       

7. Intellectual property

       

The Website and its content, including text, graphics, logos, the Santori name, designs, and layout, are owned by or licensed to Santori and are protected by intellectual property laws. You may view and print pages for your own personal or internal business reference. You may not otherwise copy, reproduce, distribute, modify, or create derivative works from Website content without our prior written permission. Ownership and use of anything we create for a client are governed by that client's written agreement.

       

If you send us ideas, suggestions, or feedback, we may use them without any obligation to you.

       

8. Third-party links and services

       

The Website may contain links to, or features provided by, third-party websites and services, including scheduling, messaging, and other service providers. We do not control and are not responsible for their content, policies, or practices. Your use of third-party websites and services is at your own risk and subject to their terms.

       

9. Disclaimers

       

THE WEBSITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY CONTENT IS ACCURATE, COMPLETE, OR CURRENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

       

10. Limitation of liability

       

TO THE FULLEST EXTENT PERMITTED BY LAW, SANTORI AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE WEBSITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE WEBSITE OR THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100). LIABILITY FOR SERVICES PROVIDED TO CLIENTS IS GOVERNED BY THE APPLICABLE CLIENT AGREEMENT. SOME JURISDICTIONS DO NOT ALLOW THESE LIMITATIONS, SO THEY MAY NOT APPLY TO YOU.

       

11. Indemnification

       

You agree to defend, indemnify, and hold harmless Santori and its owners, employees, contractors, and agents from any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your misuse of the Website, your violation of these Terms, or your violation of any law or the rights of any third party.

       

12. Governing law and disputes

       

These Terms are governed by the laws of the State of Rhode Island, without regard to its conflict-of-law rules. Any dispute arising out of or related to these Terms or the Website will be brought exclusively in the state or federal courts located in the State of Rhode Island, and you and Santori consent to the jurisdiction of those courts.

       

13. Changes to these Terms

       

We may update these Terms from time to time. When we do, we will post the updated version on this page and change the effective date above. Your continued use of the Website after an update means you accept the updated Terms.

       

14. General

       

If any part of these Terms is found unenforceable, the rest will remain in effect. Our failure to enforce any part of these Terms is not a waiver of our right to do so later. These Terms, together with our Privacy Policy, are the entire agreement between you and Santori about your use of the Website. Separate written client agreements govern any services we provide.

       

15. Contact us